Refund Policy
This policy covers purchases of Altr subscriptions and credit packs made on the Altr website. Our web orders are processed by our Merchant of Record, Paddle.com, which also handles refunds. It forms part of our Terms of Service.
Subscriptions (weekly, monthly, yearly)
- You can cancel at any time. Cancelling stops future renewals, and you keep access until the end of the period you have paid for.
- If you are not satisfied, you can request a refund of your first payment within 14 days of that payment, as long as you have used few or none of the credits it included.
- Renewal payments are not refundable once the new period has started, except where the law requires it. Please cancel before the renewal date to avoid being charged.
Credit packs (Starter, Professional, Elite)
- Credit packs are one-time purchases and credits do not expire.
- You can request a refund within 14 days of purchase if none of the credits in that pack have been used.
- Credits that have already been used to generate or edit images are not refundable, since the processing has already been carried out.
Problems with a result
If a generation fails because of an error on our side, the credits for it are not charged. If something went wrong and your credits were still used, contact us and we will restore them.
How to request a refund
Email [email protected] with the email address you purchased with and, if you have it, your Paddle order or invoice number. You can also request a refund from paddle.net, Paddle's order support site. Approved refunds go back to your original payment method, and your bank may take several business days to show it. When a purchase is refunded, we remove the matching credits or premium access from your account.
Your legal rights
Nothing in this policy affects any rights you have under consumer protection law where you live, including any statutory cooling-off period.
App store purchases
Purchases made in the Altr iOS or Android app are handled by Apple or Google, so refund requests for those go to the store you bought from.